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Classify incoming support messages, draft on-policy replies, and escalate the cases you shouldn't auto-answer.
Drafts on-policy replies but refuses to auto-answer billing, legal, security, or angry tickets — the cases that need a human.
Listed for review
No verified public repo for this skill yet, so this page does not give you an install command. Skills with a verified source install in one command — or fully manual: copy the skill folder into .claude/skills/ and your agent picks it up.
Boostor Quality Score
84/100 · B
Support Triage Assistant reads incoming messages against your policy or FAQ, brand tone, and escalation rules, then returns a triage table: category, urgency, a draft reply, an owner, and any product signal worth capturing. It escalates billing, legal, security, and angry-customer cases instead of auto-resolving them, and it watches for the same bug surfacing across multiple tickets — so a small team gets leverage without answering outside policy.
Let your agent browse, click, and fill forms like a real user.
Gives your agent a browser without brittle selectors — the self-healing locator survives the DOM changes that break every hand-written scraper.
Transparent + deterministic: every point above is computed from this skill's real fields plus a prompt-injection safety scan. No black box, no pay-to-rank.
Audit a Zapier or Make stack for silent failures, data exposure, duplicate triggers, and missing retries.
Finds the no-code automations failing silently or leaking data — it maps triggers, retries, and owners instead of trusting the UI labels.
Scope a workflow before automating it — and say 'keep it manual' when risk or ambiguity is high.
Will tell you to keep a workflow manual when risk is high — it scopes the automation before you build something brittle around an unmapped process.