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A production problem that affects users, revenue, data, or reliability.
Incidents need triage, mitigation, communication, and follow-up. The goal is to restore service first, then prevent recurrence with evidence.
Plainly
Think of Incident as the checklist that keeps the app open for real people. A production problem that affects users, revenue, data, or reliability.
In practice
Use it when a change has to survive deploys, users, incidents, analytics, or billing reality. In practice, define the owner, input, output, and failure mode before you rely on it.